IT Learning Center Enhancement for OCSIN
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Brand
Office Cantonal des Systèmes de l’Information et du Numérique (OCSIN)
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Category
Content production, Publishing, UX Analysis
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Start Date
09/2019
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End Date
12/2019
Overview
OCSIN serves as the core entity responsible for delivering tech and digital solutions to the State of Geneva and its various departments. To enhance internal IT support and training, the department required a modernized version of their IT Learning Center—a digital platform designed to optimize the user experience for state employees utilizing IT products and services.
- + Communication Strategy
- + User Experience
- + Digital Marketing
Key Contributions
- + Communication Strategy and Branding Developed a cohesive communication strategy for the IT Learning Center. Proposed naming and wording improvements to establish a clear and engaging identity. Crafted technical documentation and user-friendly content for IT products and services. Edited and published educational materials tailored to diverse user needs.
- + User Experience Optimization Conducted user experience research, including surveys and interviews, to gather insights. Improved information hierarchy to streamline navigation and enhance usability. Applied web usability principles to create a seamless and intuitive platform experience.
- + Digital Action Implementation Delivered actionable recommendations to boost user engagement and platform visibility. Introduced strategies to elevate the global exposure of the IT Learning Center within the organization.
Results Achieved
The modernization of the IT Learning Center significantly enhanced the learning experience for state employees, improving both usability and accessibility. These improvements led to increased satisfaction and greater efficiency in navigating and utilizing the platform. Additionally, strategic recommendations were provided to extend the platform's reach and encourage broader adoption across the organization.
This project highlights my ability to seamlessly integrate technical writing, branding, and user experience design, demonstrating my capability to deliver meaningful and impactful digital solutions for institutional clients.
